Frequently asked questions

A private family memory keeper and kid tracker. It holds your photos, videos and notes, your calendar, your children’s health notes, school emails, lists and keepsake letters — all in one place, all on your own computer. A companion phone app mirrors it so you can capture moments on the go.

The app runs on your own computer, so browsing your photos, calendar and records works even with no internet. The online features — syncing your phone and emailing newsletters — need the internet and are part of your Famileze subscription, so you’ll have an account for billing. Either way, your data stays encrypted and private.

Install the Famileze app from the App Store on your iPhone. Open it, then on your computer click “Use mobile app” to show a QR code and scan it with your phone — that securely links your phone to your family’s private archive on your computer.

On the Timeline, click “+ Capture a moment”, add a photo and/or a caption, and save. On the phone you can also record video or dictate the caption. Captioned photos are what your newsletter is built from.

On this computer — nowhere else. Nothing is uploaded to us. When you sync your phone or send a newsletter, the data is encrypted end-to-end, so it passes through the relay as scrambled text that only your own devices can unlock.

No. There is no cloud AI and no general language model anywhere in Famileze. The app uses small tools that run on your own machine, so your family’s photos, notes and emails are never sent away to be “processed”.

Correct. You approve every filing, every calendar change, and every send before it happens. Emails you forward in sit in the Inbox until you choose what to keep. Newsletters are never sent until you press send.

Because everything lives on your own computer, backing up the computer — with Time Machine or an external drive — already backs up Famileze. A built-in one-click export and backup is on the way. And before you delete photos from any other service, always confirm they’ve landed in Famileze first.

Anything you mark private (the 🔒 lock) is kept to you — it is never shared with a co-parent. Your own phone still sees it, because your phone is treated as your own device. Everything else is “shared” and visible to a paired co-parent.

In Settings, create a pairing code and give it to the other parent to connect their computer to the same family. They then see everything marked “shared”, while your private (locked) items stay yours alone.

Open Newsletter, pick a month (and optionally a child) and press Generate — it lays out your captioned photo moments. Edit the captions if you like, choose your recipients, then “Email to recipients”, Save PDF, or Share. You can also schedule it to send later, even with the computer off.

No. Family recipients can read the newsletter but cannot edit anything — you control what goes out. Comments they reply with come back to your Inbox, and you decide whether to keep them.

No — and it never will. Health records and reads back only: doses you’ve logged, growth, immunisations, appointments and sickness notes. It never tells you what or how much to give. Always follow the packet or ask a doctor or pharmacist.

The phone updates from the computer, so make sure the computer is open and online, then reopen the phone app (or pull to refresh). Videos take a little longer to appear because the computer reassembles the clip first — they show instantly under “Just sent from this phone” in the meantime.

Open the phone app’s Settings and tap “Clear all data & disconnect”, then scan the pairing QR again from the computer. This wipes only the wedged phone copy — nothing on your computer is affected.

Your forwarding address follows your current family automatically. Open Inbox → Email settings to see the address that’s active now, and press “Check mail” to fetch anything you’ve forwarded.

Famileze is a subscription that covers the online service — syncing your phone and sending your newsletters. Your app and all your photos live on your own computer and never lock, even if a subscription ends. Final pricing is being confirmed.

Email support@famileze.app — in the app, the “Email the developers” button (in the FAQ & Privacy screen and in Settings) opens a message pre-filled with your app version and platform so we can help faster, and nothing personal about your family is ever attached.